Effective Date: 31 July 2025
At HostDactyl, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our website or hosting services. By accessing or using our services, you agree to the practices described in this policy.
We encourage you to read this Privacy Policy carefully before using our services.
1. INFORMATION WE COLLECT
1.1 Personal Information
We collect personally identifiable information when you:
Sign up for our services
Contact our support team
Make a payment
This information may include:
Full name
Email address
Phone number
Billing address
Payment details (processed securely through third-party gateways)
1.2 Website Usage & Device Information
When you visit our website, we may automatically collect non-personal data such as:
IP address
Browser type and version
Operating system
Referring URL
Pages visited and time spent on the site
This helps us analyze usage trends and improve website performance.
2. HOW WE USE YOUR INFORMATION
We use the information we collect to:
Create and manage hosting accounts
Process transactions and issue invoices
Provide technical and customer support
Communicate important service-related updates
Send promotional emails (you may opt-out at any time)
Improve website functionality and user experience
3. LEGAL BASIS FOR PROCESSING (GDPR COMPLIANCE)
If you are located in the European Economic Area (EEA), we process your personal data under the following legal bases:
Contractual necessity: To fulfill our agreement with you
Legitimate interests: For service improvement and fraud prevention
Legal obligation: To comply with applicable laws
Consent: For sending marketing emails (where required)
4. COOKIES & TRACKING TECHNOLOGIES
Our website uses cookies and similar technologies to:
Enhance site navigation
Analyze usage behavior
Personalize content and remember preferences
You may disable cookies via your browser settings; however, doing so may affect your website experience.
5. THIRD-PARTY SERVICES & DISCLOSURES
We do not sell or rent your personal data.
We may share your information only in the following cases:
With trusted service providers who assist in operating our website or delivering services (e.g., payment processors, support platforms). These providers are contractually bound to safeguard your data.
When required by law, court order, or legal process.
To protect our rights, property, and users’ safety.
6. DATA SECURITY
We implement industry-standard security protocols to protect your data, including:
SSL encryption
Firewalls
Access control policies
However, no method of transmission over the internet or storage system is 100% secure. We cannot guarantee absolute security, but we take all reasonable steps to protect your data.
7. DATA RETENTION
We retain your personal data for as long as necessary to:
Provide our services
Comply with legal obligations
Resolve disputes
Enforce our agreements
You may request account deletion or data removal at any time, subject to our legal obligations.
8. YOUR RIGHTS
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the data we hold about you
Correction: Request that we correct inaccurate or incomplete information
Deletion: Request that we delete your personal data (subject to legal obligations)
Objection: Object to certain types of processing
Data Portability: Request a copy of your data in a structured, machine-readable format
Withdraw Consent: Where processing is based on your consent
To exercise these rights, please email us at privacy@hostdactyl.com.
9. INTERNATIONAL DATA TRANSFERS
If you are located outside of the country where our servers or service providers are located, your information may be transferred across borders. By using our services, you consent to such transfers.
We take appropriate steps to ensure that your data is treated securely and in accordance with this Privacy Policy.
10. THIRD-PARTY LINKS
Our website may contain links to external websites not controlled by HostDactyl. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their policies before providing any personal information.
11. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes in our data practices or legal requirements. Updates will be posted on this page, with the revised date shown at the top. Continued use of our services constitutes acceptance of the revised policy.