Effective Date: 31 July 2025
At HostDactyl, we are committed to delivering high-quality hosting services and providing a fair and transparent experience for our customers. This Cancellation & Refund Policy outlines your rights and obligations when canceling services and requesting refunds.
1. CANCELLATION OF SERVICES
You may cancel your hosting service at any time by submitting a cancellation request through the official support channels listed on our website.
1.1 Before Activation
If you cancel your service before activation, you are entitled to a full refund of any hosting fees paid.
1.2 After Activation – 30-Day Money-Back Guarantee
If you cancel your service within 30 days of activation, you are eligible for a full refund of your hosting fees, provided the following conditions are met:
The cancellation request is submitted within 30 calendar days from the date of activation.
The cancellation request is submitted via one of the official support channels listed on our website.
The service is a shared hosting, reseller, or cloud hosting plan (see Section 4 for non-refundable services).
2. REFUND POLICY
2.1 Eligible Refunds
If you qualify under our 30-Day Money-Back Guarantee, HostDactyl will issue a full refund of hosting service charges.
2.2 Ineligible Refunds
Refunds will not be issued under the following conditions:
Cancellations submitted after the 30-day Money-Back Guarantee period.
Domain registration, domain transfer, or renewal fees (domains are non-refundable once registered).
Add-ons, setup fees, or third-party licensing fees.
Services terminated due to policy violations or abuse.
3. SERVERS & NON-REFUNDABLE SERVICES
The following services are non-refundable once activated, regardless of cancellation date:
VPS (Virtual Private Server) – managed or unmanaged
VDS (Virtual Dedicated Server)
Dedicated Servers
cPanel/WHM licenses or other server-level add-ons
Please ensure you fully understand the features and responsibilities of these services before purchase.
4. DISPUTES & CHARGEBACKS
We encourage you to contact our support team before initiating any dispute. We are committed to resolving any service-related or billing concerns promptly.
Initiating a dispute or chargeback through your bank, credit card company, or PayPal without contacting us first will render you ineligible for a refund—even if your request falls within the 30-day Money-Back Guarantee period.
HostDactyl reserves the right to immediately suspend or terminate accounts involved in disputes or chargebacks.
Repeated or abusive chargeback behavior may result in a permanent ban from using our services.
5. REFUND PROCESSING
Eligible refunds will be processed by our billing team within 3 to 14 business days after the cancellation request has been reviewed and approved. Refunds will be issued to the original payment method.
6. CHANGES TO THIS POLICY
HostDactyl reserves the right to modify this Cancellation & Refund Policy at any time. Changes will take effect immediately upon being posted to our website. Continued use of our services after a policy update constitutes acceptance of the new terms.
7. QUESTIONS OR CLARIFICATIONS
If you have any questions or need clarification about this policy, please contact our support team before initiating a cancellation or refund request: